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Customer service
We hope you will enjoy shopping at thephoenixdc.com, and that your online experience will be almost like being in the store.
If you don't see exactly what you are looking for here, please call us during our business hours, or e-mail us.
We will work with you to find the right item for you, pack it perfectly, and ship it promptly.
In addition, we can often take special orders on clothing or jewelry, and are happy to look for something special for you during our travels in Mexico.
Shipping
We ship our products via UPS and use UPS shipping rates (based on weight and dimension).
Return policies
Online purchases are returnable for full refund to original purchaser within 30 days of purchase. Items must be returned in original condition. Shipping charges are not refundable. In-store purchases may be returned up to 10 days from date of purchase by original purchaser only, with receipt, for full refund. Gifts or items without receipt may be returned for store credit up to 30 days from date of purchase.
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