Shipping
HOLIDAY SHIPPING
SHIPPING COSTS
- Free UPS Ground: Orders over $250 shipped to a single address
- Standard: $10 flat rate for orders under $250 (4-7 business days, depending on your location).
- Express: $35, delivered in 2-3 business days. Select at checkout.
- Express Shipping with Signature Release: $43, 2 to 3 business days
*Fragile items carry an additional shipping charge for careful handling, noted in the item's listing.
PROCESSING TIMES
We aim to ship all orders within one business day and will email you a tracking number once your order is on its way. Orders ship from Washington, DC. We don't ship on Saturdays or Sundays, and we're closed on Mondays, Thanksgiving, Christmas, and New Year's Day.
TRACKING YOUR ORDER
Your shipping confirmation email includes your tracking number. To check your order's status, select the order number, then click the tracking link at the top of the page.
UPS Ground typically takes 4-7 business days, depending on your location. Once UPS picks up your package, transit time is out of our hands, but if it seems unusually long, please reach out, and we'll do our best to help.
IN-STORE PICKUP
- At checkout, select "Local Pickup" under the delivery tab and choose The Phoenix as your location.
- We'll email you when your order is ready. Swing by during store hours to pick it up!
LOCAL DELIVERY 🚚💨
Orders over $250 qualify for free Local Delivery within about 4 miles of the shop. Select "Local Delivery" under the delivery tab at checkout. Outside the delivery area, your order will ship via UPS with tracking information.
RECYCLING ♻️
We reuse boxes and packing materials like bubble wrap, tissue, and packing peanuts whenever we can, so your order may arrive in a previously used box. We hope you'll reuse or recycle these materials too.
WE'RE HERE TO HELP!
Finding just the right piece takes some trial and error. For style advice, product questions, or help with your order, email staff@thephoenixdc.com or click the orange Chat button to connect with someone from our team.