Shipping
SHIPPING POLICY
.SHIPPING COSTS
Orders over $150, shipped to a single address, enjoy complimentary shipping via UPS ground.
A flat rate of $10 is charged for orders below $150.
Select Express shipping at checkout for delivery within 2-3 business days for $35.
*Please note that an additional shipping charge applies for fragile items to ensure careful handling and safe delivery. This will be noted in the item's listing.
PROCESSING TIMES
We strive to ship all orders within one business day. As soon as your order is on the way, you'll receive a confirmation email, including your shipment tracking number.
Please note that we do not ship on Saturdays + Sundays and are closed on Mondays, Thanksgiving, Christmas, and New Year's Day. Orders ship from Washington, DC.
TRACKING MY ORDER
Once your package ships, you’ll receive a shipping confirmation email that includes your tracking number. To check the status of your order select the order number you’d like to track, then click the tracking link that appears at the top of the page.
We want you to receive your order as quickly as possible! Typically, UPS takes 7-10 business days for arrivals. Once it has been picked up by UPS, we don't have any control over how long they will take to get to you. If you think the transit time is abnormally long, please reach out, and we will do our best to sort it out for you!
In-Store Pick-Up (during store hours)
1. Place your order online, select 'Local Pickup' under the delivery tab, and then select The Phoenix as the location at checkout.
2. You will receive an email when your order is ready, then simply swing by the shop during shop hours to pick-up your items!
Please feel free to contact us if you have additional questions: staff@thpheonixdc.com
Local Delivery 🚚💨
We offer free (yes, free!) Local Delivery within about a 4-mile radius of the shop for all orders over $150. Simply select 'Local Delivery' under the delivery tab at checkout. If you are outside our delivery area you will receive a shipping notification with tracking information.
Recycling ♻️
We strive to recycle as much as possible when shipping. This means that, when possible, orders may arrive in a box that has been appropriated from a previous shipment and packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them and join us in supporting a sustainable lifestyle.
We're here to help!
We know that finding just the right piece for you or your home requires some trial and error. If we can help with style advice or answer questions about any product, please email info@thephoenixdc.com