Shipping + Returns

SHIPPING FAQ

 

SHIPPING COSTS

Orders over $150, shipped to a single address, ship FREE via UPS ground. 

A flat rate of $10 is charged for orders below $150.

Please note: Some items will require an additional shipping fee. This will be noted in the item's listing. You will receive a separate invoice for the shipping of large and/or fragile items. 

WHEN WILL MY ITEMS SHIP? 

We strive to ship all orders within one business day. Yeah! If we are really organized, your order could ship out the same day! Yipee! As soon as your order is on the way, you'll receive a confirmation email including your shipment tracking number.

Please note we do not ship on Saturdays + Sundays and are closed Thanksgiving, Christmas, and New Years Day. Orders ship from Washington, DC.

WHEN WILL I GET MY ORDER?

We want you to receive your order as quickly as possible! Unfortunately, once it has been picked up by UPS, we don't have any control over how long they will take to get to you. Typically, UPS takes 7-10 business days for arrivals. If you think the transit time is abnormally long, please reach out and we will do our best to sort it out for you! 

Curbside + In-Store Pick-Up (during store hours)

1. Place your order online and select 'Local Pickup' under the delivery tab and select The Phoenix as the location at checkout.

2. You will receive an email when your order is ready, then simply swing by the shop during shop hours (above) to pick-up your items!

For everyone's safety, our team will be equipped with face masks. We kindly require all customers picking up to wear a face covering and practice social distancing as well. 

Please feel free to contact us if you have additional questions: info@thephoenixdc.com 

 

Local Delivery 🚚💨

We offer free (yes, free!) contact-free Local Delivery within about a 4-mile radius of the shop for all orders over $150. Simply select 'Local Delivery' under the delivery tab at checkout. If you are outside our delivery area you will receive a shipping notification with tracking information. 

Recycling ♻️

We strive to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them and join us in supporting a sustainable lifestyle.

We're here to help! 

We know that finding just the right piece for you or your home requires some trial and error. If we can help with style advice or answer questions about any product, please email info@thephoenixdc.com

 

RETURNS

Our Commitment

We hope the items you purchase make you as happy as they made us when we picked them out for our shop. However, if for any reason, you are not 100% satisfied with your order, we will do everything we can to make it right. 

Click Here to begin your online return.
-Or-
Visit us in our Georgetown store at 1514 Wisconsin Avenue NW, to return or exchange your item(s).
.

All of our products have a 10-day return policy. We will gladly accept the return of any new, undamaged items within 10 days of your order. Goods returned for reasons other than defect must be in original condition with tags attached. Please keep in mind that handmade items are just that-made by the maker's hands. 

Items marked Final Sale may not be returned or exchanged

Refunds are issued in the original form of payment.

If you received a gift from our online store, please contact our store at 202.338.4404 or info@thephoenixdc.com to discuss options for returns. 

During the holiday season, we will accept returns purchased from Thanksgiving through December 31st if received by January 10th.

Exchanges

To exchange an item, simply follow the return process and then place a new order. We do not offer straight exchanges at this time. 

Still have questions? Get in touch!

PHONE: 202.338.4404

EMAIL: info@thephoenixdc.com