Shipping & Returns

COVID-19 CONCERNS

This unique situation changes daily, but here is what we are doing to keep from this virus spreading and what we know:

• Safe handling of all packages is our highest priority. Our team is following all CDC guidelines.

• To ensure safe conditions for our team and others, we have disabled expedited shipping for the time being. All packages will continue to ship within 1-2 business days. Please reach out if something is urgent.

• The virus is not known to live for prolonged periods of time on surfaces, especially given the time in transit. To our knowledge it does not stay on cardboard/paper surfaces for longer than 24 hours.

• UPS continues to deliver per usual, therefore so long as we are able to get web orders on time, than order should be expected on time.

The situation is changing daily, therefore we will do everything we can to keep you as up to date as possible. 

Our small business was built by the support of family + friends and more than ever we need your continued support. Please let us know if you. have any questions or concerns.

Well Wishes,

Samantha + The Phoenix Staff

 

SHIPPING

All orders shipped to a single address are charged a flat rate of $15 and are shipped via UPS ground. Please allow 7-10 business days for arrivals. Orders of $250 or more ship free!

Most orders will ship within one business day. As soon as your order is on the way, you'll receive a confirmation email including your shipment tracking number.

Orders ship from Washington, DC.

Disclaimer: Shipping prices are subject to change for large and/or fragile items.  

 

NEED HELP? We know that finding just the right piece for you or your home requires some trial and error. If we can help with style advice or answer questions about any product, please email info@thephoenixdc.com. 

 

RETURNS

Click HERE to begin your online return
or
visit us in our Georgetown store at 1514 Wisconsin Avenue NW, to return or exchange your item(s).

OUR COMMITMENT.  We hope the items you purchase make you as happy as they made us when we picked them out for our shop. If for any reason, you are not 100% happy with your order, we will do everything we can to make it right. 

All of our products have a 30-day return policy. We will gladly accept the return of any new, undamaged items within 30 days of your order. Goods returned for reasons other than defect must be in original condition with tags attached. Please keep in mind that handmade items are just that-made by the maker's hands. 

Items marked Final Sale may not be returned or exchanged

Refunds are issued in the original form of payment.

If you received a gift from our online store, please contact our store at 202.338.4404 or info@thephoenixdc.com to discuss options for returns. 

During the holiday season, we will accept returns purchased from November 1 through December 31st if received by January 31.

PHONE
202.338.4404
EMAIL
info@thephoenixdc.com