Shipping + Returns

SHIPPING

General

Orders over $50, shipped to a single address, ship free via UPS ground. Please allow 7-10 business days for arrivals.

A flat rate of $10 is charged for orders below $50.

We strive to ship all orders within one business day. However due to our current environment we may not be able to ship orders out within that timeframe; if this is the case we very much appreciate your understanding. As soon as your order is on the way, you'll receive a confirmation email including your shipment tracking number.

Orders ship from Washington, DC.

Disclaimer: Shipping prices are subject to change for large and/or fragile items.  

Covid Concerns

This unique situation changes daily, but here is what we are doing to keep from this virus spreading and what we know:

• Safe handling of all packages is our highest priority. Our team is following all CDC guidelines.

• To ensure safe conditions for our team and others, we have disabled expedited shipping for the time being. All packages will continue to ship within 1-2 business days. Please reach out if something is urgent.

• The virus is not known to live for prolonged periods of time on surfaces, especially given the time in transit. To our knowledge it does not stay on cardboard/paper surfaces for longer than 24 hours.

• UPS continues to deliver per usual, therefore so long as we are able to get web orders on time, the order should be expected on time.

 

Pick-Up | Curbside + In-Store

HOURS: Tuesday - Sunday | 12 - 6 PM 

1. Place your order online and select 'Local Pickup' under the delivery tab and select The Phoenix as the location at checkout.

2. You will receive an email when your order is ready, then simply swing by the shop during shop hours (above) to pick-up your items!

For everyone's safety, our team will be equipped with face masks. We kindly require all customers picking up to wear a face covering and practice social distancing as well. 

Please feel free to contact us if you have additional questions: info@thephoenixdc.com 

 

Local Delivery

We offer complimentary contact-free Local Delivery within about a 4-mile radius of the shop. Just select 'Local Delivery' under the delivery tab at checkout. If you are outside our delivery area you will receive a shipping notification with tracking information.

UPDATE (12/15/20) | Our Local Delivery service area has been expanded beyond our previous 4-mile radius! However, if you are still too far from us you will receive a shipping notification with tracking information.

 

 

Recycling

Please note that we strive to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them and join us in supporting a sustainable lifestyle.

We're here to help! 

We know that finding just the right piece for you or your home requires some trial and error. If we can help with style advice or answer questions about any product, please email info@thephoenixdc.com

 

RETURNS

Our Commitment

We hope the items you purchase make you as happy as they made us when we picked them out for our shop. However, if for any reason, you are not 100% satisfied with your order, we will do everything we can to make it right. 

Click Here to begin your online return.
-Or-
Visit us in our Georgetown store at 1514 Wisconsin Avenue NW, to return or exchange your item(s).
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All of our products have a 10-day return policy. We will gladly accept the return of any new, undamaged items within 10 days of your order. Goods returned for reasons other than defect must be in original condition with tags attached. Please keep in mind that handmade items are just that-made by the maker's hands. 

Items marked Final Sale may not be returned or exchanged

Refunds are issued in the original form of payment.

If you received a gift from our online store, please contact our store at 202.338.4404 or info@thephoenixdc.com to discuss options for returns. 

During the holiday season, we will accept returns purchased from November 1 through December 31st if received by January 10th.

Exchanges

To exchange an item, simply follow the return process and then place a new order. We do not offer straight exchanges at this time. 

Still have questions? Get in touch!

PHONE: 202.338.4404

EMAIL: info@thephoenixdc.com