Complimentary Exchanges + Returns

Our Commitment 

We hope the items you purchase make you as happy as they made us when we picked them out for our shop. However, if for any reason, you are not 100% satisfied with your order, we will do everything we can to make it right. 

Begin your complimentary exchange or return HERE!

Prefer to do a return or exchange in-person? Visit our Georgetown store at:
1514 Wisconsin Avenue NW
Washington, DC 20007
Return + Exchange Policies
↠ All of our products have a 10-day return policy for refund. We will gladly accept the return of any new, undamaged items within 10 days of order fulfillment in our retail store.  (If you made your purchase from our online store, the ten day window begins on the date of delivery.)
↠ Goods returned for reasons other than defect must be in original condition with tags attached. Please keep in mind that handmade items are just that-made by the maker's hands. 
↠ Refunds are issued to the original form of payment.
↠ Beyond the 10 day window, you may return items for store credit or exchange up to 30 days after purchase (or date of delivery for online orders).
↠ SALE Items may not be returned or exchanged.
↠ If you received a gift from our online store, you may use the link above to exchange or return your item for store credit.
↠ During the holiday season, we will accept returns purchased from Thanksgiving through December 31st if received by January 10th. 


Still have questions? Give us a call or send us an email.

PHONE: 202.338.4404        EMAIL: